Refund Policy

REFUND POLICY

Thank you for choosing our IPTV website service. We strive to provide you with the best experience possible. However, we understand that there may be circumstances where a refund is necessary. This refund policy outlines the conditions under which refunds will be issued. Please read this policy carefully before making a purchase.

1. Eligibility for Refund:

1.1 Service Disruption: If our IPTV website service experiences a significant disruption or becomes unavailable for an extended period due to technical issues on our end, you may be eligible for a refund. This eligibility will be determined on a case-by-case basis, and you must provide evidence of the service disruption.
1.2 Unmet Expectations: If you are unsatisfied with the quality or performance of our IPTV website service and believe it does not meet the advertised features or expectations, you may request a refund. We encourage you to reach out to our customer support team to discuss the issue and attempt to resolve it before requesting a refund.

2. Non-Refundable Circumstances:

2.1 Change of Mind: Refunds will not be provided if you simply change your mind or decide that you no longer want to use our IPTV website service. We recommend reviewing all information about our service and features before making a purchase.
2.2 Incompatible Devices or Software: It is your responsibility to ensure that your devices and software meet the necessary requirements to use our IPTV website service. Refunds will not be issued if you encounter compatibility issues.

3. Refund Process:

3.1 Contact Customer Support: If you believe you are eligible for a refund based on the conditions mentioned above, please contact our customer support team within 7 days of your initial purchase. You can reach us through [support@torchtv.pro].
3.2 Provide Necessary Information: To process your refund request, we may require relevant information such as your purchase details, account information, and evidence supporting your claim (if applicable).
3.3 Refund Resolution: We will review your request and aim to respond within a reasonable timeframe. If your refund is approved, we will initiate the refund to your original payment method.

4. Partial Refunds:

In some cases, we may offer partial refunds based on the duration of your usage of our IPTV website service. This will be determined at our discretion, considering factors such as the extent of service disruption or unmet expectations.

5. Changes to the Refund Policy:

We reserve the right to modify or amend this refund policy at any time. Any changes made will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
Please note that this refund policy is subject to our terms of service and any applicable laws and regulations.
If you have any further questions or require assistance, please contact our customer support team.