Refund Policy

1. Our Guarantee

We want you to be genuinely happy with your subscription. If Hulux TV isn't right for you, you can request a refund within [14] days of your purchase date, subject to the conditions below.

This policy forms part of our Terms & Conditions.

2. Try Before You Buy

The simplest way to avoid needing a refund at all is to use our free trial first. It gives you full access so you can check your channels, test streaming quality during peak hours, and confirm the service works on your device — before you spend anything.

3. When You're Eligible For A Refund

You may request a refund if:

• You request it within [14] days of your original purchase
• The service does not work on your device and our support team was unable to resolve it
• The service suffers persistent technical faults on our side that we cannot fix within a reasonable time
• You were charged incorrectly — for example, a duplicate payment

4. When A Refund Is Not Available

Refunds are generally not available where:

• More than [14] days have passed since your purchase
• The problem is caused by your internet connection, home network or device, and not by our service
• You did not contact support to allow us to attempt a fix
• A specific channel or programme is unavailable — channel line-ups change over time and no provider can guarantee any individual channel permanently
• Your account was suspended or terminated for breach of our Terms (for example, reselling or credential sharing)
• You purchased a renewal of a plan you had already used beyond the guarantee window
• The charge relates to a third-party app or device (for example, a paid IPTV player, a Firestick, or a MAG box) — those are not sold by us and must be refunded by that seller

5. How To Request A Refund

6. How Refunds Are Paid

Refunds are always returned to the original payment method:

• Card payments — refunded to the card used for the purchase
• PayPal — refunded to the PayPal account used
• Interac e-Transfer — sent back by Interac e-Transfer to the email address the original payment came from

We do not issue refunds to a different person, account, or payment method than the one used to pay.

7. Processing Times

We approve and issue eligible refunds within [2] business days of agreeing them. After that, the time for the money to appear depends on your provider:

• Cards: typically 5–10 business days, depending on your bank
• PayPal: usually within 1–3 business days
• Interac e-Transfer: usually within 1 business day

Once we have issued a refund, the remaining delay is with your bank and outside our control.

8. Partial Refunds And Renewals

Refunds requested within the guarantee window are issued in full. We do not offer pro-rata refunds for unused time after the guarantee window has passed.

Because our subscriptions do not auto-renew by default, you will not be charged again unless you place a new order yourself.

9. Chargebacks

If you have a problem, please contact us before contacting your bank. We can almost always resolve it faster than a chargeback process, which typically takes 30–90 days.

Filing a chargeback without first contacting us may result in your account being suspended while the dispute is investigated. Where a chargeback is filed fraudulently — for example, after the service has been used extensively — we reserve the right to contest it and to decline future service.

10. Your Statutory Rights

This policy is in addition to, and does not limit, any rights you have under applicable consumer protection law — including provincial consumer legislation in Canada and applicable state and federal law in the United States. Where the law gives you stronger rights than this policy, those rights apply.

11. Contact Us